SHXRM Studio
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Start with the problem.

Choose the symptom that matches what is happening and jump straight to the fix.

← Back to issues

My camera is black or unavailable

  1. Confirm the correct camera/capture device.
  2. Close another app that may have exclusive control.
  3. Use Test/Refresh on the source.
  4. Check Windows camera privacy permissions.
  5. Remove and re-add only that camera source if needed.
The camera preview returns and the source shows Connected/Active.
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My microphone has no sound

  1. Watch the microphone meter while speaking.
  2. Confirm the correct input device.
  3. Make sure the source is not muted and its fader is above zero.
  4. Check Windows input level and permissions.
  5. Temporarily disable filters to rule out suppression.
If the meter moves but viewers hear nothing, check output routing instead of the microphone.
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I have no desktop audio

  1. Confirm the intended Windows playback device is producing sound.
  2. Verify SHXRM Studio is capturing that device/application.
  3. Check the Desktop mixer channel is not muted.
  4. Check monitoring/output routing if the meter moves but you cannot hear it locally.
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My stream keeps disconnecting

  1. Open Stream Health and determine whether the failure is outgoing broadcast or only an IRL input.
  2. Check actual outgoing bitrate and dropped frames.
  3. Confirm the platform account is authorized and destination is correct.
  4. Reduce bitrate if upload capacity is unstable.
  5. Check reconnect state for network versus authentication errors.
A field-feed disconnect is separate from the outgoing broadcast; BRB recovery can keep the stream live.
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My IRL feed went offline

  1. Check last-seen time and incoming bitrate.
  2. Confirm the field device still has network connectivity.
  3. Use Reconnect on that source.
  4. Switch or allow automatic switch to BRB.
  5. Return to IRL after the feed is stable.
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My phone can't connect

  1. Confirm Tailscale is installed/running on the PC.
  2. Confirm Tailscale is installed/running on the phone.
  3. Confirm both use the same Tailscale account.
  4. Open Remote Production and confirm Tailscale is detected.
  5. Use Test Connection.
  6. Restart only the SHXRM Remote service if needed.
Remote Production shows Connected and the phone loads the Program monitor and controls.
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Tailscale isn't detected

  1. Open Tailscale on the PC and confirm Connected.
  2. Sign in if authentication is pending.
  3. Return to SHXRM Studio and choose Detect/Retry.
  4. Restart Tailscale and retry detection if necessary.
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A streaming account won't connect

  1. Open the provider account card.
  2. If Expired/Needs Reauthorization, choose Reauthorize.
  3. Complete authorization in the system browser.
  4. Return and wait for Connected.
  5. Retry the handoff if browser auth succeeds but the app does not update.
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My Browser Source is blank

  1. Confirm the Browser Source URL.
  2. Use Refresh.
  3. Check width and height.
  4. Temporarily remove custom CSS.
  5. If shutdown-when-hidden is enabled, activate the scene and allow reload.
← Back to issues

OBS import is missing something

  1. Open the import report.
  2. Resolve Needs Attention items.
  3. Replace unsupported plugin sources or use OBS Integration.
  4. Verify transforms, browser URLs and audio assignments before going live.
← Back to issues

My stream is lagging / dropping frames

  1. Check whether frames are dropped by rendering/encoding or network output.
  2. Use a hardware encoder when available.
  3. Avoid unnecessarily high output resolution.
  4. Disable hidden/unneeded previews while diagnosing.
  5. Reduce bitrate only when network capacity is the problem.
My camera is black or unavailableOpen direct troubleshooting steps.My microphone has no soundOpen direct troubleshooting steps.I have no desktop audioOpen direct troubleshooting steps.My stream keeps disconnectingOpen direct troubleshooting steps.My IRL feed went offlineOpen direct troubleshooting steps.My phone can't connectOpen direct troubleshooting steps.Tailscale isn't detectedOpen direct troubleshooting steps.A streaming account won't connectOpen direct troubleshooting steps.My Browser Source is blankOpen direct troubleshooting steps.OBS import is missing somethingOpen direct troubleshooting steps.My stream is lagging / dropping framesOpen direct troubleshooting steps.I don't see my issueOpen the documentation or general setup guides.